Alawin handles deposits and withdrawals across multiple currencies and VIP tiers. The operator sets daily and monthly caps that rise with account activity, processes requests within three business days, and verifies identity before the first payout. Below you'll find the methods, the wait involved, and what it actually costs.
Before your first deposit
The operator accepts credit and debit cards, bank transfer, Neteller and Skrill. Deposits made with Neteller or Skrill do not qualify for the welcome bonus package. The minimum deposit to claim the casino welcome offer is 20 EUR, or the equivalent in one of nine other currencies the operator supports.
Each payment route follows its own minimum. The operator does not publish deposit fees or specific ceilings per method. Currencies handled include EUR, HUF, NOK, PLN, NZD, CAD, USD, CZK, AUD and CHF — choose one and hold it for all transactions to avoid conversion charges.
Methods and their trade-offs
Cards and bank transfers fund the account; what comes back out depends on the VIP level and the method originally used. The operator mentions four categories without detailing availability for each direction:
- Credit and debit cards
- Bank transfer
- Neteller
- Skrill
Worth remembering: funding a deposit quickly does not guarantee the same speed for a withdrawal. Payouts run through the verification and processing queue regardless of the method chosen.
Requesting a payout
Here's how a withdrawal works once funds are available in the real-money balance:
- Log in and open the cashier or account section.
- Select the withdrawal option and choose the method — usually the one originally used for deposit.
- Enter the amount, within the daily and monthly limits for your VIP level.
- Submit the request. The operator will ask for identity documents before the first payout — see the verification section below.
- Wait for the financial department to process the request within three business days.
A maximum of three pending withdrawals may exist on the account at one time. Attempting a fourth before the first three clear will fail.
The wait explained
The operator's financial team processes withdrawal requests within three business days after the request is made, or three business days after the last withdrawal was paid out. Processing runs from 6 AM to 5 PM GMT, Monday to Friday — requests submitted outside those hours join the next working day's queue.
What the wait depends on:
- Verification status – documents must be approved before the first payout. Allow up to ten business days for the operator to review them once submitted in full.
- Pending withdrawals – if three are already queued, the fourth waits for one to clear.
- Minimum monthly wagering – the operator reserves the right to decline a withdrawal if the account has not met a minimum wagering threshold of 20 EUR within the calendar month of the request.
- Payment route – the method itself adds time beyond the operator's processing window. Bank transfers take longer than e-wallets.
In practice: a verified account requesting a withdrawal on a Tuesday morning, with no other pending requests and the monthly wagering met, sees the operator process it by Friday. The funds reach the bank or e-wallet account within the payment provider's own timeframe after that.
Caps, fees and currency
Withdrawal limits rise with VIP level, determined by activity over the preceding 90 days. The operator downgrades inactive accounts to Level 1 automatically after a month without bets.
| VIP Level | Daily limit (EUR) | Monthly limit (EUR) |
|---|---|---|
| Level 1 | 500 | 7,000 |
| Level 2 | 500 | 10,000 |
| Level 3 | 800 | 12,000 |
| Level 4 | 1,000 | 15,000 |
| Level 5 | 1,500 | 20,000 |
Equivalent limits exist for NOK, HUF, PLN, NZD, CAD, USD, CZK, AUD and CHF. The operator does not publish withdrawal fees for individual methods.
Minimum funds rollover: if the amount wagered is less than the deposit amount, the operator reserves the right to cancel all winnings and keep a commission of 10% (minimum 0.5 EUR), or 15% if the deposit was made via bank card or bank transfer. In short: wager at least what you deposited before requesting a payout.
Inactive account fee: an account with no login for 180 days is charged 5 EUR per month until it is reactivated or the balance reaches zero.
Identity checks
The operator verifies identity, age and residence both before and after deposits, and always before the first withdrawal. Documents required include:
- Properly certified ID (passport, driving licence, national identity card)
- Proof of residence (utility bill, bank statement, less than three months old)
- Proof of ownership and transaction histories of the payment methods used — bank or card statements showing the deposit
Submit them within 30 days after the operator requests them. Verification usually completes within ten business days once all documents are provided in full. The operator is entitled to carry out additional checks via phone or face verification.
Good to know: failing to provide the requested documents within 30 days of a refund request results in the refund being cancelled, the account closed, and funds forfeited.
When a payout is late or refused
The usual reasons a withdrawal does not proceed:
- Documents still pending or incomplete
- Wagering requirements from an active bonus not yet met
- Minimum monthly wagering threshold (20 EUR) not reached within the calendar month
- Funds rollover below the deposit amount
- Three withdrawals already pending
The operator's support team is the only place that can act on a delayed or declined request. Contact them via live chat (24/7) or email at the address given on the platform. Have the transaction date, amount and method ready when you get in touch.
Gambling should be entertainment, not an obligation. Set a budget before you play, stick to it, and never chase losses. If gambling stops feeling like fun, free confidential support is available through GamCare (0808 8020 133, available 24/7) and BeGambleAware.org. You must be 18 or over (18+) to gamble.
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